Overview: Emails are an essential aspect of any social media media strategy. Emails are a cost effective way to stay in touch with customers and studies have show that people keep the same email address for at least ten years.
Scenario: The following is an email campaign designed to inform a subscriber list of a new affordable line of furniture for a high end furniture store.
Goals: Before starting and writing up any email, it is imperative to define the goals of the campaign.
A goal should be specific and state exactly what metric is going to be used to define success; a goal has to be time bound and be within a reasonable time-frame; a goal also has to be realistic, it has to be based on data, either industry or long term company data.
Here's an example of how a goal should be written:
Original goal: “Increase the monthly conversion rate”
SMART goal: "Increase the monthly conversion rate to 7% up from 5% in 6 months time by properly segmenting subscriber list."
Segmentation: After setting goals, segmenting the subscriber list is essential to reach out to people most likely to want to receive information about upcoming offers. Creating campaigns around solving specific pain-points and reaching out to those who need the solutions maximizes marketing efforts and increases the likely-hood of a successful campaign.
Below shows a small subscriber list segmented based on a set of different criteria: Kitchen/Dining room and small space, special promotions for in-store events, and pet-friendly content with living room/den.
Crafting an Email: Below is a draft of emails that highlight that different aspects of crafting emails for subscribers.
1. Subject Line: The subject line is supposed to be clear and immediately answer what the email is about. The following showcases a subject line written for an educational email.
2. The body of the Email should include relevant content that are based on customers personas. Content should add value whether by educating or introducing new products and services. The body should always be written in 2nd person and contain an image showcasing the product or a life style. 3. After the main content of the body their should be a clear call to action.